Shipping Information
We proudly ship worldwide, and orders leave our US warehouse within 1-3 business days.
After you place an order, we will send you a tracking number along with delivery updates. We ask you to allow 7 business days for delivery in the US and 21 business days outside the US.
The recipient is responsible for any applicable duties, taxes, or fees.
If you live in the UK, import fees on a kit have been as high as US$22.
There are no import fees to AU and typically small fees to import into Canada.
Email support@genmindful.com if you have any other shipping questions. We are happy to help. Thank you!
Refund policy
Returns
Returns are valid for 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds (if applicable)
Once we receive your returned item, we will email you to confirm receipt and update you on your refund. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.
If you haven’t received a refund within 7 business days, first check with your bank and/or contact your credit card company, as it may take some time for your refund to be officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@genmindful.com.
We replace items if they are defective or damaged. If you need to process an exchange, email the details to support@genmindful.com and return your item to: ATTN: GEN:M RETURNS, 8405 St. Charles Rock Road, St. Louis, MO 63114
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
Return Shipping Address:
Attention: GEN:M Returns
8405 St. Charles Rock Road
St. Louis, MO 63114
You will be responsible for return shipping. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, consider using a trackable shipping service or shipping insurance.
